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Privacy  Policy
NOTE: We may change our privacy from time to time. We urge you to check for any updates.

(Privacy Policy as of January 1, 2007)

Franklin Debt Relief believes that customer privacy is an important matter. We strive to keep our customers informed about the ways we use their personal information and the steps we take to protect it. We can better serve you if you understand our Privacy Policy. Please take a moment to read further; this privacy policy describes how we handle your personal information.

Who We Are

Franklin Debt Relief is a leading provider of financial services located in Chicago, Illinois. We primarily offer services to help consumers consolidate debt, but we also help consumers by referring them to outside companies that may be able to better service their needs. Most of our affiliates are mortgage companies, bankruptcy attorneys, debt counselors, and other providers of financial services. WE DO NOT SELL OR SHARE YOUR PERSONAL INFORMATION UNLESS AUTHORIZED TO DO SO OR REQUIRED BY COURT ORDER.

In this Privacy Policy the terms “we,” “our,” and “us” refer to Franklin Debt Relief.

This privacy policy pertains to all visitors to our website and any other web pages which we may host. It applies to any information given to us by consumers who communicate with us about our products or services. It also applies to any information given to us by customers (customers) who obtain or use any of our products or services.

The information we collect falls into two categories.

The first type of information we gather is personal contact information, such as your name, address or email address. We gather and use this information to contact people who make inquiries about the types of products or services we provide and to open customer files and accounts for those who obtain or use any of the products and services we offer. This information may be shared for the purposes of marketing to third party financial services companies when we authorized. (Any visitor authorizes us to share their contact information with financial services providers by clicking submit).

The second type of information is nonpublic personal information. This is confidential customer information that we collect and use to provide products and services to our customers. It is kept in a secure database.

All of the information we collect is given to us with the consent of the person who provides the information.

We use your personal information to provide you with service, and to communicate with you regarding the activities in your file. In addition, we use your personal information to keep you up to date on service announcements, customer updates about our services, special offers, and other information we think you would like to hear about. From time to time, we may also use your personal information to contact you about participating in opinion surveys. These help us measure customer satisfaction and improve our service further.

If you inquire about the types of products or services we provide, one of our employees or representatives will contact you. Thereafter, we may occasionally contact you about a product or service that we think might interest you. We may also share or sell your contact information with companies that have products or services we think might interest you. You may contact us to opt out of such contact. We will honor any such request we receive from you, and we require the companies that work with us to maintain policies and notices that are similar to this one. We do not disclose specific financial information, such as account numbers or balances, to anyone for marketing purposes. Specific financial information is only used to provide products or services you request from us.

If you have questions or concerns regarding this privacy policy, you should contact Franklin Debt Relief.

Who Collects Information We Use

Typically, we begin to collect personal contact information when you make an inquiry on the internet about the kind of services we offer. If you made your original inquiry about the kinds of services we offer to a web page hosted by someone other than Franklin Debt Relief, then the privacy policy of that company will control how they use your information. This policy controls the use of information by Franklin Debt Relief. We urge you to review the privacy policy of any web site that you give personal information.

You can contact us between the hours of 9am and 5pm, Monday thru Friday, at (312) 674-4995. You can also mail any inquiries to: Franklin Debt Relief, LLC; 200 S. Wacker Drive; 31st Floor; Chicago, IL 60606

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